FAQ

Shipping

Packages are usually sent out once a week, please allow at least 1 business day to process your order.

The store cannot be responsible for lost, misplaced, or damaged mail by courier services. In the event where a TRACKED package is lost or misplaced, please contact me, as tracked shipments include insurance which allows for cost recovery. The store cannot send free replacements or refunds in the rare event that an UNTRACKED package is lost or delayed.

Within Canada:  There is NO tracking for standard shipping. Delivery upgrades are available at check out if you'd like tracking. Delivery times range from 5-10 days.

To the US:  Comes WITH tracking. Delivery times can range from 2-4 weeks.

Delivery times are an estimate and are dependent on many factors which include weather, domestic transfer, your local post delivery, customs, etc.

PLEASE NOTE! Due to the removal of the de minimis exemption on August 29, 2025, duties/tariffs are now charged on all shipments from Canada. Current shipping option is Delivered Duties Paid Postage, which means that the duties/tariffs fees are prepaid (ie. included in the shipping cost). Delivery times may be longer while packages clear customs.

Incorrect Addresses

Please contact me as soon as you can if you notice a mistake with your address. Once the order is shipped, the store cannot be responsible for lost mail due to incorrect addresses.